Age UK Derby and Derbyshire
Email address: administrator@ageukdd.org.uk
Website: www.ageuk.org.uk/derbyandderbyshire
About Us
Age UK Derby and Derbyshire is an independent local charity. We’ve been working in the local community to help older people for 30 years. We have 40 dedicated staff and over 100 volunteers helping us to deliver services and activities for older people in Derby and Derbyshire.
Our trained advisers offer free information and advice to older people and their families. We have legal advisers give free twenty minute appointments (please call to book).
How to access
Self & Professional Referral
Monday – Thursday, 10:00 – 15:00
Age UK, 15 The Morledge,
Derby, DE1 2AW
(Opposite Derby Combined Courts)
Volunteering: Yes
Citizens Advice
W: https://www.citizensadvice.org.uk/local/mid-mercia/
About Us
Free, confidential, impartial and independent advice and support to anybody living in South Derbyshire and Derby.
How to access
Self refer, drop in or contact by phone
Sinfin Library District Centre, Arleston Lane
DERBY
Derbyshire
DE24 3DS
Monday, Wednesday & Friday, 10am – 4pm
Volunteering: Yes
Derby Advice
About Us
The Derby Advice team provides free, confidential and independent advice on all welfare benefits, including:
How to access
Derby Advice
Derby City Council
The Council House
Corporation Street
Derby
DE1 2FS
Opening Times: Appointment basis
Volunteering: No
Referral Pathway:Contact to make appointment
Derby City Mission
About Us
Derby City Mission exists to serve the city of Derby in Social Action and Christian Mission. We are good news to those who need it most; so we help those caught in debt at our Jubilee clinics and reach out to the homeless, drug addicts, street drinkers and refugees through our Recovery drop in and Night Shelter projects.
We are committed to empowering and fostering partnership within both the church and city agencies. For example, we partner with local churches in co-ordinating the Healing on the Streets (HOTS) and Street Pastor projects in Derby.
How to access
25 Charnwood Street, Derby
Derbyshire, DE1 2GU
Opening Times:??09:30 – 16:00
Referral Pathway:Self-referral / professional referral
Volunteering: Yes
Derby City Mission Debt Advice
About Us
Debt advice service
How to access
Tuesdays 10.15 – 12.15pm
At St. Peter’s Churchyard, Derby, DE1 1NN
Thursdays 12.00 – 1.30pm
At?Davenport Road Evangelical Church, Osmaston, DE24 8AX
Volunteering: Yes
Derby Law Centre / Direct Help & Advice
W:thederbylawcentre.co.uk
Freephone: 01332 287850
E: info@dhadvice.org
About Us
We provide specialist advice, advocacy and representation for families and individuals facing crisis, to prevent and alleviate homelessness, debt and housing difficulty.
Housing related Debt, Housing and Homelessness, Mortgage / Rent Repossessions, Court Duty scheme.
How to access
9am – 5pm, Monday – Friday
Phonix Street
Derby, DE1 2ER
Contact via telephone or email
Volunteering: No
Gamcare
W: www.gamcare.org.uk
Freephone: 0808 802 0133
E: info@gamcare.org.uk
About Us
We are an independent charity providing telephone and online support, information, and advice for anyone affected by problem gambling across England, Scotland and Wales. We are based in London and were established in 1997. We also provide support to family and friends.
How to access
Self referral
We provide phone and online support via:
- speaking to advisors
- live chat
- group chat
- online message board
Money Advice Service
W: www.moneyadviceservice.org.uk/en
Whatsapp: 07701342744
About Us
You can use the Money Advice Service website to find a debt adviser near you and gain advice on other debt matters. Free and impartial money advice, set up by government
- Advice and guides to help improve your finances
- Tools and calculators to help keep track and plan ahead
- Support over the phone and online
How to access
Contact via webchat or telephone
Monday – Friday, 9am – 6pm
Saturday, 8am – 6pm
120 Holborn,
London, EC1n 2TD
Volunteering? Yes
Money Sorted
T: 01332 579583 or 01332 579550 and ask to be put through to the Money Sorted Project
E: jenni.hewkin@ymcaderbyshire.org.uk or Natasha.steel@ymcaderbyshire.org.uk
About us:
This service is for you if:
You are struggling to manage your financial circumstances which may be spiralling or causing stress
Not in paid employment
Over 15 – no upper age limit.
If you are on this programme you would have:
Personal navigator support to agree a personal finance plan
Help with financial issues and support on skills, knowledge and confidence with money issues.
Option to attend bite size training sessions delivered by WEA (Workers Education Association).
How to access
See contact details
National Debt Line
E: Webchat with advisor
About Us
Advice about debt and finances
How to access
Monday to Friday: 9am – 8pm, Saturday 9.30am-1.00pm
Referral Pathway:
Self refer. Contact by phone or live chat online.
Severn Trent Trust Fund
About Us
Can offer a grant to individuals and families to help clear water debt or to help with water charges so that they can start to regain control of finances
How to access
Severn Trent Trust Fund,
FREEPOST RLZE – EABT – SHSA, Sutton Coldfield, B72 1TJ
Volunteering: No
Referral Pathway:
Can apply online, download referral form and send in post, call or email
Step Change
T:0800 138 1111 (Free)
E:Complete online form
About Us
Offers advice and practical solutions to problem debt, including online self-assessment tools
How to access
StepChange Debt Charity, Wade House, Merrion Centre, Leeds, LS2 8NG
Monday – Friday 8am-8pm
Saturday 8am – 4pm
Volunteering: Yes
Referral Pathway:
Self refer. Contact by phone or online email. Live chat online.
St. James Centre
W:www.stjamescentrederby.co.uk
T: 01332604080
About Us
Advice 4 All – Come along to get advice about applying for and managing benefits, including Universal Credit. Food parcels are also available.
How to access
St James Centre, Malcolm Street, Derby
DE23 8LU
Monday – Thursday
Referral Pathway:
Call for an appointment. Home visits are available and first 15 minutes are free. Foor parcels are available every Wednesday at 10:30am. Must come first to register.
Volunteering: Yes
Welfare Rights team: Benefits advice for all Derby residents
Phone: 01332 643394
Minicom: 01332 640666
Email: derby.advice@derbyhomes.org
About Us
The Welfare Rights team, part of Derby Advice, provide free, confidential and independent advice on all welfare benefits, including:
•Income Support
•Jobseeker’s Allowance
•Housing Benefit
•Council Tax Benefit
•Pension Credit
•Employment and Support Allowance
•Disability Living Allowance
•Child Tax Credit and Working Tax Credit
•Personal Independence Payment
•Universal Credit
How to access
Derby Advice,
Derby City Council,
The Council House,
Derby,
DE1 2FT
Mission Statement
To help those in need and crisis across Derby and to help access services.
Contact Us
Stuart House Green Lane
St Peters Quarter
Derby
DE1 1RS
